Commercial debt recovery · United Kingdom Received a letter? Begin an enquiry

Received a letter

You have received a letter from us.

Read it carefully. It states the balance our client says is owed, the date by which it must be settled, and what may follow if it is not. This page explains what the letter means and the three courses open to you. The sooner the matter is addressed, the simpler it stays.

Three courses

Settle, discuss, or dispute.

Quote the reference from your letter in any contact. It identifies the matter at once.

i.

Settle the balance

Payment in full closes the matter and ends escalation. Payment details and the reference appear on the letter. [Payment details placeholder].

ii.

Discuss the account

If you cannot settle at once, contact us before the deadline. Proposals are put to our client; agreed arrangements are confirmed in writing. [Enquiry line placeholder].

iii.

Dispute the debt

If you believe the balance is wrong or not owed, say so in writing with the grounds and any documents. Genuine disputes are put to our client before any further step.

Aldgate Commercial Recovery letterhead Our ref · [ref] · Private & confidential
The letter contains this sentence
"If the outstanding balance is not settled by [date], this matter may be escalated to our recovery partner, who can pursue further action including legal proceedings."

It is written exactly as it is meant. Escalation is not automatic and settlement remains open, but where a valid balance stands unpaid, the matter can be referred and pursued, including through the courts, by our recovery partner.

If the letter goes unanswered

The matter does not rest.

Formal demand

The letter you have received: the balance, the deadline, the consequences.

Referral

The matter passes to our recovery partner and out of ordinary correspondence.

Letter of claim

Issued by the recovery partner under the pre-action protocol; the final step before proceedings.

Proceedings

Where instructed and the claim is sound, the recovery partner can issue legal proceedings, with interest and costs sought where the law allows.

Plainly stated

What this process is, and is not.

It is a formal recovery of a commercial balance our client says is owed. Every step is documented and every deadline is real.

It is not harassment and it is not theatre. You will not receive daily calls or inflated threats. You will receive formal correspondence with exact amounts, exact dates and exact consequences, and each will mean what it says.

Aldgate Commercial Recovery is a commercial debt recovery introducer. Recovery and any legal escalation are carried out by our recovery partner. Aldgate is not a firm of solicitors and does not conduct litigation.

The process in full

Contact regarding a letter

[Enquiry line placeholder] · [enquiries@ placeholder] · Quote the reference shown at the head of your letter.

Private & confidential