Begin
Tell us what is owed, by whom, and since when.
We will set out the proper course in writing. Nothing is done in your name until you have agreed it, and no obligation arises from an enquiry.
Received
The matter is with us.
Your enquiry has been received and will be acknowledged at [enquiries@ placeholder] within [Response time placeholder]. Our terms and the proposed course will follow in writing. Nothing is done in your name until you have agreed it.